Our Terms and Conditions

These terms form a binding agreement between you and Lucky7even Casino, operated by Lucky7even Gaming Ltd. under a Malta Gaming Authority licence. Established in 2023, our platform serves players under the rules set out below. Please read them before you open an account.

Accepting Our Terms

By ticking the acceptance box at registration, by logging in, or by placing any real-money wager on our platform, you confirm that you have read, understood and agreed to these terms in full. The agreement takes effect the moment your account is created and remains in force for as long as your account stays open.

If any clause is held invalid under applicable law, the remaining clauses continue to apply. We may suspend your access to the platform while we investigate a suspected breach of these terms.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with us. Residents of the United States, the United Kingdom, France, the Netherlands, Belgium, Spain, Germany, Sweden, Denmark, Lithuania, Latvia, Estonia, Iran and North Korea may not play on our platform. It is your responsibility to check whether online gambling is lawful where you live.

You may hold one account only. Registration requires your true legal name, date of birth, residential address and a valid email address. Before your first withdrawal we verify your identity through KYC checks: a government-issued ID, proof of address no older than 3 months, and proof of your payment method. We may request additional documents at any time.

1. One account per person, household, shared device or payment method.
2. False or misleading registration details void all winnings.
3. Failed KYC verification may result in account closure and refund of deposits only.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether. Withdrawals run through Visa, Mastercard, Skrill, MiFinity, bank transfer, Bitcoin and Tether. The minimum deposit and minimum withdrawal are each 80 AUD. Withdrawal limits are 8,000 AUD per day and 16,000 AUD per week. E-wallet and crypto withdrawals are processed within 24 hours; bank transfers take 1 to 3 business days. We charge no fees of our own.

Winnings are paid to the same method used for deposit wherever the method supports withdrawals. No withdrawal is released before your KYC verification is complete. An account left inactive for 12 consecutive months is treated as dormant: we may apply a reasonable administrative fee after notice to you, and any remaining balance is refunded to your verified payment method on request.

Bonus Rules You Agree To

Every bonus we offer, including the welcome package, cashback, reload offers and free spins, carries its own terms published on the relevant promotion page. Those specific terms govern that offer and, together with the general rules below, form part of this agreement.

General rules apply to all bonuses unless a promotion states otherwise. Breaching them voids the bonus and any winnings derived from it, and we may deduct those amounts from your balance.

1. Bonuses must be wagered the stated number of times before withdrawal; the standard welcome offer carries a 40x requirement.
2. While a bonus is active, the maximum permitted bet is 5 AUD per spin or round unless stated otherwise.
3. Certain games are excluded or contribute at a reduced rate towards wagering; the contribution table is listed with each offer.
4. Bonus funds and any winnings expire after the validity period stated in the promotion, typically 7 days for welcome offers.
5. One bonus per person, household, payment method or IP address.
6. Placing opposite or low-risk bets to clear wagering, or using bonus funds purely to grind through requirements, is treated as misuse.

Conduct We Prohibit

Our platform is built for fair, recreational play. The following conduct breaches this agreement and entitles us to withhold withdrawals, void winnings, confiscate balances and close the account without refund of bonus funds.

We use detection tools and game provider risk checks to identify the behaviour listed below. You agree to cooperate with any investigation and to supply documents we reasonably request.

1. Fraud, misrepresentation of identity, or use of stolen payment details.
2. Chargebacks or payment disputes against deposits you wagered.
3. Multi-accounting: opening secondary accounts to claim repeat bonuses or evade limits.
4. Bonus abuse of any kind, including syndicated play and coordinated claiming.
5. Collusion with other players to exploit promotions or game mechanics.
6. Bots, scripts, automated tools or any software that interferes with normal play.
7. Masking your location through VPN, proxy or similar technology to access our platform from a restricted country.

Setting Limits and Self-Excluding

You can set daily, weekly and monthly deposit limits and loss limits, activate session reminders, and take a cool-off period of 24 hours to 6 months directly from your account settings, or by contacting support. A self-exclusion, from 6 months to permanent, closes your account and blocks you from re-registering for its duration. During self-exclusion we remove you from all marketing communications.

Where we notice patterns consistent with gambling harm, such as chasing losses or sharp escalations in deposit frequency, we may contact you, apply protective limits or restrict your account while we assess the situation. Free, confidential support is available around the clock through Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Complaints

You may close your account at any time by contacting our support team. We release any withdrawable balance to your verified payment method before closure. Accounts closed by us for suspected breach are handled under the prohibited conduct clause above.

Complaints go first to our support team via live chat or [email protected], available 24/7. We acknowledge complaints within 24 hours and aim to resolve them within 14 days. If you are unsatisfied with the outcome, you may escalate to the Malta Gaming Authority or an Alternative Dispute Resolution body. These terms are governed by Maltese law, and the courts of Malta have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

How We Update These Terms

We review and revise these terms from time to time to reflect changes in law, licensing conditions or our services. The current version is always published on this page with its effective date at the top. Material changes, meaning changes that affect your rights, obligations or the cost of play, are announced to registered players by email at least 14 days before they take effect. Deposits made after the effective date confirm your acceptance of the updated terms.

You may reject a material change by closing your account before the effective date, and we will return your withdrawable balance in full. If you keep playing after the change takes effect, the revised terms apply to you from that point onward.

Frequently Asked Questions

How old do I have to be to play at Lucky7even Casino?

You must be at least 18 years old, or the higher minimum gambling age in your jurisdiction, and you must not reside in a restricted country.

When can I withdraw my winnings?

After your KYC verification is complete. E-wallet and crypto withdrawals are processed within 24 hours, and bank transfers take 1 to 3 business days.

What happens if I breach the bonus rules?

The bonus and any winnings from it are void, and we may deduct them from your balance and restrict your account.

Can I reopen a closed account?

Accounts closed at your request can be reopened on request unless they were closed for a breach. Self-excluded accounts stay closed for the full exclusion period.

Do you notify me when the terms change?

Yes. Material changes are emailed to you at least 14 days before they take effect, and the current version stays published on this page.